Contact the Coally team!

Hey adventurer! 🚀 Need help or just want to chat? You've come to the right place! Don't hesitate to contact the Coally team for any questions crazy questions or suggestions. Our team is here for you! 🌟🗨️

We promise to answer you as quickly as possible ⚡️✉️

  • (Very) responsive customer service 💬

    Curious about delivery or our return policy? Head directly to our Delivery page to find all the answers you're looking for!

    Or

    Contact us via the contact form just above ⬆️

Our practical tips

Have you just received Coally and are wondering how to use your new adventure companion? Don't panic, we've got the answers right here!

How to assemble Coally in 3 minutes?

5 quick and easy steps to assemble Coally in no time:

  1. Get Coally out of your bag and opens it, then frees the grates and the brazier from the cave.
  2. Unfold your barbecue legs , click-tap, like a pro!
  3. Stretch the legs of the brazier and place it firmly in your Coally.
  4. Then install the fire pit grate and grill inside.
  5. Ta-da! Assembly complete, Coally is ready to ignite! 🔥

How to use Coally safely?

Safety first! Here are some smart tips to avoid turning the party into a firefighter-themed party:

  1. Place your barbecue on a secure, flat base before you start grilling.
  2. Careful, this grill is going to get hotter than the latest summer hit! Don't move it while it's in action. Wait for it to cool completely before emptying and storing it. Make sure the fire is completely out before you slip away.
  3. Keep kids and pets away , and don't leave your grill unattended.
  4. Avoid using your barbecue in confined or habitable spaces like houses, tents, caravans, motorhomes, or even on boats. Otherwise, you risk a carbon monoxide tragedy—not cool at all.
  5. Do n't throw flammable liquids into burning coals. We don't want a Mission: Impossible scene!
  6. To save the planet , pack up all your belongings and leave the place spotless. We don't want nature to look like a battlefield.
  7. Don't worry if your precious Coally loses a little paint after several openings and closings. This is completely normal, just like the small wrinkles that appear over time! 🌞

How much coal is needed to use Coally?

We could tell you the exact amount of coal, down to the gram, but at Coally , what we love is adventure and discovery ! 😏

For optimal use , simply fill the brazier completely with coal (it's not supposed to overflow, tmtc) and ta-da, get ready to light the flame of your Coally !

How to light your Coally barbecue like a pro?

Mission Perfect BBQ : We'll reveal the secrets to successfully lighting a barbecue fire with your grilling buddy Coally !

  1. Magical Preparation: Gather coal, firelighters and a lighter (or matches).
  2. Magical Lighting: Slide the firelighters under the coal and light them with the lighter or matches. Abracadabra, the fire comes to life!
  3. Enchanted Patience: Let the magic work for 15-20 minutes. The coals should become white and glowing. If the wind resistance isn't good, you can always take the fire pit out of its housing and place it safely on a flat surface while the magic works!
  4. Feast Fit for a King: Spread the coals and place your favorite dishes on the grill. Coally is ready to party!

Cleaning Coally: What are the tips?

Adopt Cinderella's magic tips to take care of your Coally portable barbecue after each use:

  1. Wait for your Coally to cool completely before starting cleaning.
  2. Use a wire brush to remove food and grease residue from the grate. Come on, let's get some elbow grease in!
  3. A non-abrasive sponge and soapy water work wonders for cleaning the exterior of your Coally . Rub gently to keep it shining like new.
  4. Don't forget the nooks and crannies! A small brush can be helpful for reaching hard-to-reach areas.
  5. Empty the ashes after each use, into a container provided for this purpose. Friendly reminder , even if Mother Nature will outlive us, do not throw anything into nature and take everything with you !

What's in your Coally package?

Inside your precious Coally package, you will have the joy of finding:

  • The Coally suitcase 🧳
    A sturdy case for storing all your equipment. Practical and stylish, it allows you to transport your BBQ kit easily and safely.

  • An ingenious brazier 🔥
    Our fire pit makes it easy to handle the coals without the risk of burning your fingers. Perfect for lighting a fire without the drama!

  • A cooking grid 🍔
    Equipped with a removable clip for quick installation and hassle-free cleaning. We know every second counts when it comes to grilling!

  • An essential user guide 📖
    Your guide to becoming the king of on-the-go grilling with Coally. Simple instructions for perfect grilling every time!